Bank of Tokyo-Mitsubishi UFJ (Holland) NV aims at providing first class and faultless services to our clients.

The rights and obligations of the (potential) client are laid down in the “General Banking Conditions”, which are applicable to all the Bank-Client relationships of the Amsterdam office and in the respective “General Terms and Conditions” of the Vienna and Prague branches, which are applicable to all the Bank-Client relationships of the branches.

When, despite our efforts, you have complaints, you are requested to bring the complaint forward in writing, addressed to the Bank for the attention of the management. At the latest within one month from the date of receipt of the complaint, the bank shall provide a formal response. This period is used to analyze the complaint, under the supervision of members of the Board of Management or branch management as the case may-be.

In case you are not satisfied with or do not accept the response, Amsterdam-clients can put the complaint before the “Complaint Institute Financial Services” (KlachtenInstituut Financiële Dienstverlening - KIFID) or other institutions in accordance with Article 29 of the General Banking Conditions, Vienna-clients can put the complaint before the “Consumer Information Association” (Verein für Konsumenteninformation ~ VKI) or other institutions in accordance with Section 21 of the General Terms and Conditions and Prague-clients can put the complaint before a Financial Arbiter or other institutions according to Section 58 of the General Terms and Conditions.